“Did anyone answer the customs email?”
Dispatch, every morning
Every email shows who owns it, who read it and who replied, so nobody answers twice.
Built forLogistics, e-commerce and enterprise teamsLogistics, e-commerce, enterprise
One shared inbox for every team email.
Bring dispatch@, orders@, support@ and every shared address into one place. Assign, discuss and reply as a team, on Microsoft 365, Google or your own mail server.
- Approved within 24 hours
- No migration
Works with
Microsoft 365Google WorkspaceYour own mail serverIMAP · SMTP
No migration · Keep your addressesWhy teams switch
Shared addresses shouldn’t mean shared chaos.
When a whole team works from one mailbox, emails get missed, answered twice or lost in long forwarding chains.
“Can you forward me that thread?”
Customer service, all day
Every shared address lives in one inbox, with team chat beside it. No forwards, no CC chains.
“We all log in with the support@ password.”
IT, before an audit
Everyone gets their own login. Admins approve each person and choose which inboxes they see.
The product
Everything your team needs to answer email together.
ScribeMails sits on top of the mailboxes you already have, so your team can start the same day.
01Shared inbox
Every address, one inbox.
Bring dispatch@, orders@, support@ and every other shared address into a single view, with unread counts for each mailbox.
- All Emails view across every mailbox
- Folders, search and bulk actions
- Replies always go out from the right address
02Teamwork
Assign it, discuss it, answer it once.
Give every email an owner, talk it through in team chat beside the mailbox, and see who has read or replied before you jump in.
- Assign emails to a teammate
- Team chat for every mailbox
- Read and reply activity on every email
03Your mail server
Works with the server you already run.
Connect Microsoft 365 or Google in a few clicks, or point ScribeMails at your in-house server over IMAP and SMTP. New mail shows up in seconds.
- Microsoft 365, Google Workspace and IMAP/SMTP
- Live updates with IMAP IDLE and webhooks
- No migration: your server stays yours
04Insights
Know how fast your team replies.
The dashboard shows what is waiting, how quickly you answer and when mail peaks, across every inbox.
- Waiting, unread and replied at a glance
- First reply time, day by day
- Busiest hours, so you can plan shifts
Built for
Made for teams that live in their inbox.
Logistics, e-commerce and enterprise teams answer hundreds of emails a day from shared addresses. ScribeMails is built for exactly that.
Every shipment question reaches the right person.
Dispatch, tracking and customs emails land in one place, so the next shift picks up exactly where the last one left off.
- Assign loads, PODs and claims to the right coordinator
- Hand over between shifts with team chat
- See your busiest hours and plan staffing
Typical shared inboxes
dispatch@tracking@customs@claims@
Answer order questions before customers ask twice.
Orders, returns and support share one inbox, so nothing slips through the cracks during peak season.
- Route returns and refunds to the right teammate
- No double replies on the same order
- Track first reply time through peak season
Typical shared inboxes
orders@returns@support@wholesale@
Shared inboxes on the mail server you already run.
Connect your in-house servers over IMAP and SMTP, decide who sees what, and keep a full record of every action.
- Works with on-premise IMAP/SMTP servers
- Admin approval and per-inbox access
- Activity log and sync monitoring for IT
Typical shared inboxes
it@hr@finance@procurement@
Security & control
Your server. Your team. Your rules.
Built for companies that need to know exactly who can see what, and what they did with it.
Approval for every user
No one joins your workspace until an admin approves them.
Per-inbox access
Choose exactly which mailboxes each person can open.
Restrict in one click
Remove someone’s access instantly, without touching the mailbox.
Full activity log
See who read, replied to and sent every email, and when.
Sync you can monitor
Every sync job is visible, with its status, duration and errors.
Keep your mail server
Connect over IMAP and SMTP. No migration and no new addresses.
How it works
From request to shared inbox in 24 hours.
No installs and no migration. Three steps and your team is working from one inbox.
Step 01
Request access
Tell us about your company. We review every request within 24 hours.
Step 02
Connect your mailboxes
Sign in with Microsoft 365 or Google, or add your server’s IMAP and SMTP details.
Step 03
Invite your team
Give each person their own login and choose which inboxes they see.
Pricing
Pricing built around your team.
Every plan includes the whole product. Tell us how many people and mailboxes you have, and we’ll put together a plan that fits.
Included in every plan
- One inbox for every address
- Assignment and activity log
- Team chat for every mailbox
- Dashboard and reply times
- Approvals and inbox access
- Microsoft 365, Google, IMAP
- Live sync and job monitoring
- Rules and signatures
Running your own mail server? We’ll help you connect it.
No. ScribeMails connects to the mailboxes you already have: Microsoft 365, Google Workspace, or your own server over IMAP and SMTP. Your addresses stay exactly the same.
Yes. Any server that supports IMAP and SMTP works, including on-premise servers. You add the server details once, and ScribeMails keeps every mailbox in sync.
No. Replies go out from your shared address, just like today, with your team’s signature.
When you connect a mailbox, ScribeMails brings in your existing mail first, then keeps it up to date in real time.
Yes. Admins approve every user, choose which inboxes each person can open, and can restrict access at any time. Every action is recorded in the activity log.
We review every request within 24 hours. Once approved, you’ll get your login details by email.
Pricing depends on your team size and the number of mailboxes you connect. Contact us and we’ll put together a plan for you.
Bring your team’s email together.
Request access today. We review every request within 24 hours, and your team can start the same day.
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